Recruitment | Warrants Administrator

Job description: Warrants Administrator
Location: Paisley Town Centre (PA1)
Salary: £24,024
Hours: Full Time: 37.5 hours per week. 5 x 8 – hours shifts (Mon-Fri): 08:30 until 17:00.

About us:
With over 30 years multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase Sectors.

The Role:
We are thrilled to announce an exciting opportunity for a driven individual to join our Warrants Team! In this role, you`ll support our utility clients by organizing warrant visits aimed at collecting outstanding balances or installing smart pay-as-you-go to help customers manage their repayments. As a warrant’s administrator, you will carefully coordinate these visits in our warrant officers’ schedules. This requires close collaboration with courts, third-party suppliers, and clients to ensure that bookings and visits are scheduled according to each client’s specific timelines and objectives.

Key responsibilities:

  • Schedule appointments for Warrant Officers and third parties.
  • Arrange court times by coordinating with courts and warrant officers.
  • Attend virtual court hearings
  • Oversee daily warrant visits as planned
  • Work with external colleagues to ensure visits meet client needs
  • Review and send out warrant paperwork to keep applications and actions on track.
  • Provide clients with updates and reports on time, following set processes.
  • Address questions from warrant officers, third party suppliers, and clients quickly and effectively.
  • Meet or exceed company standards, targets, and goals.
  • Use in-house systems efficiently.
  • Keep customer accounts and records accurate and up to date.

Benefits:

  • Gold standard Investors in People company
  • 28 days annual leave
  • Full training provided
  • Private healthcare cover
  • Company Pension plan
  • Platinum access to employee discount site
  • Employee assistance Programmes

Minimum Requirements :

The ideal candidate for this role will have previous experience in an administrative role and must be able to demonstrate meticulous attention to detail, a proactive approach to problem solving, and a commitment to maintaining the company’s reputation for exceptional service.

  • At least 3 years of administration experience
  • High level of attention to detail
  • Excellent communication skills, both verbal and written
  • Self-motivated with the ability to work to tight deadlines
  • Alignment with our core values:
    • Reliable – Trustworthy and professional
    • Responsive – Adaptable to change and able to use own initiative
    • Resolute – Possessing a ‘can-do` attitude
    • Reasonable – Fair and Sensible
  • Experience within the financial/collections sector is desirable but not essential.

 

If you feel you have the necessary skills and attributes to be successful in this role, we would like to hear from you.

Please submit your CV using below button if you feel this is the role is suitable for you, Alternatively, you can send through a covering letter detailing your reasons for applying and your CV to careers@resolvecall.co.uk For any questions you can also get in touch with the Recruitment Team on 0141 243 4851.

Advisory note: We are an equal opportunities employer. As an FCA regulated company – Pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.