Recruitment | Field Training Manager

Field Training Manager

Location: Paisley Town Centre (Office based Paisley town centre with great transport links)
Salary £40,000
Hours:37.5 hours per week. 5 x 7.5 -hour shifts (Mon-Fri) shift 08:30 until 17:00.

ABOUT US:
With over 30 years’ multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase sectors.

ROLE:
At Resolvecall, we focus on delivering results by ensuring our field teams are well trained, confident, and supported to succeed. As a Field Training Manager, you’ll be responsible for the ongoing design, delivery, and improvement of training across our remote field workforce, supporting staff nationwide. Your role will involve identifying training needs, delivering effective and engaging training, and continuously improving learning methods to ensure knowledge, capability, and quality standards are consistently met. You’ll work closely with operational leaders, Team Leaders, and Audit & Training Officers to ensure training is aligned with business, compliance, and client expectations. If you’re an experienced training professional with a passion for developing people and improving how learning is delivered in operational environments, we’d love to hear from you.

KEY RESPONSIBILITIES:

  • Manage Core Compliance: Oversee the core compliance service, monitor KPIs, and provide assurance to the Executive Board.
  • Maintain Regulatory Knowledge: Stay updated with regulatory developments and provide pragmatic and commercially sensitive regulatory support, guidance, and oversight to the business.
  • Policy and Process Development: Manage the development and implementation of policies, processes, procedures, and Management Information (MI) reports to comply with legislative requirements and industry best practices.
  • Team Management: Lead and manage the compliance team, providing coaching and mentoring to achieve outstanding levels of delivery, performance, challenge, oversight, and visibility.
  • Complaint Management: Take responsibility for complaint management within the business, ensuring timely and effective resolution. Conduct root cause analysis to identify key trends and improve customer outcomes.
  • Risk Framework Oversight: Manage and oversee the risk framework within the business to identify, assess, mitigate, and monitor risks effectively. Conduct regular Health and Safety risk assessments and implement corrective actions where necessary.
  • External Audits: Lead and support all external audits, providing assurance that the business meets its regulatory obligations and governance framework.
  • Senior Leadership Guidance: Provide guidance and advice to senior leaders on risk and compliance issues.
  • Consumer Duty Compliance: Ensure the requirements of the Consumer Duty are met within Resolvecall, maintaining a focus on fair treatment of customers and client outcomes.
  • Regulatory Liaison: Act as liaison with regulatory authorities, trade associations, and other parties to clarify and resolve compliance issues.

BENEFITS:

  • Gold standard Investors in people company
  • 35 days annual leave (including your birthday)
  • Private healthcare cover
  • Company pension plan
  • Platinum access to Employee Discount site
  • Employee Assistance Programmes

MINIMUM REQUIREMENTS:

Success in this role requires strong training and development capability, with the ability to design and deliver effective learning for a diverse, remote workforce. You’ll be confident working with stakeholders to identify capability gaps and improve training outcomes, while adapting delivery to different learning styles.

  • 5 years’ experience delivering training or learning & development activity
  • Experience designing managing and delivering training programmes
  • Excellent communication and facilitation skills
  • Self-motivated, with the ability to influence and engage others
  • You should also embody our core values:
    • Reliable – Trustworthy and professional.
    • Responsive – Adaptable to change and ability to use own initiative.
    • Resolute – A ‘can-do’ attitude.
    • Reasonable – Fair and sensible.

Experience within the financial/collections sector is desirable but not essential.

PERSONAL ATTRIBUTES:

  • Strong leadership and strategic thinking abilities.
  • High degree of numeracy and literacy.
  • Self-motivated with a strong sense of accountability.
  • Ability to engage with colleagues at all levels within the business.
  • Proactive and adaptable to changing regulatory landscapes.
  • Commitment to continuous professional development in compliance.

 

Please submit your CV using below button if you feel this is the role is suitable for you, Alternatively, you can send through a covering letter detailing your reasons for applying and your CV to careers@resolvecall.co.uk For any questions you can also get in touch with the Recruitment Team on 0141 243 4851.

Advisory note: We are an equal opportunities employer. As an FCA regulated company – Pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.

 

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