Recruitment | Field Performance Team Leader
Job description: Field Performance Team Leader
Location: Office based in Paisley. (PA1)
Salary: Annual at £30,122 plus quarterly bonus.
Shifts: 37.5 hours per week. 5 x 7.5 hour shifts (Mon-Fri) shifts schedules between 08:00 and 18:30
About us:
With over 30 years multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase Sectors.
The Role:
At Resolvecall, we focus on delivering results and supporting our field teams to succeed. As a Field Performance Team Leader, you’ll manage a remote team spread across the country, ensuring high performance and meeting key goals.
Your role will involve monitoring team performance, identifying areas for improvement, and providing the guidance and support needed to keep everyone on track. You’ll be a key link between your team and other departments, ensuring smooth operations and continuous improvement.
If you’re a proactive leader with experience managing teams and driving performance, we’d love to hear from you.
Benefits:
- Gold standard Investors in people company
- 29 days annual leave (including your birthday)
- Quarterly Performance Bonus
- Private healthcare cover
- Company pension plan
- Platinum access to Employee Discount site
- Employee Assistance Programmes
Minimum Requirements :
Strong leadership skills with the ability to manage, motivate, and develop a team. A keen eye for performance, with the ability to identify areas for improvement. Experienced in people management, including HR processes such as absence and behaviour management. Proactive in problem-solving and resolving team challenges.
- 2 years team leader/manager experience
- Excellent communication skills, both verbal and written
- Self-Motivated with the ability to motivate others
You should also embody our core values:
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- Reliable – Trustworthy and professional, with a strong sense of accountability.
- Responsive – Adaptable to change, able to use initiative and support your team remotely.
- Resolute – A “can-do” attitude that inspires confidence in your team.
- Reasonable – Fair, sensible, and committed to providing balanced support to all team members.
Experience within the financial/collections sector is desirable but not essential.
If you feel you have the necessary skills and attributes to be successful in this role, we would like to hear from you.
Please submit your CV using below button if you feel this is the role is suitable for you, Alternatively, you can send through a covering letter detailing your reasons for applying and your CV to careers@resolvecall.co.uk For any questions you can also get in touch with the Recruitment Team on 0141 243 4851.
Advisory note: Pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.
