Recruitment | Customer Service Agent

Customer Service Agent
Paisley Town Centre (Office based Paisley town centre with great transport links)
Salary £22,526.89-£24,326.89 per year
Hours: Full Time 37.5 hours per week & Part-time option available Mon-Fri – 25 hours per week with pro-rata salary

 

 

We are excited for you to join our team!

As a Customer Service Agent, your job involves interacting with customers over the phone to offer financial solutions to those experiencing financial hardship. Using your exceptional communication and active listening skills, you will deliver outstanding customer service to support individuals in challenging situations

You will receive comprehensive training through a three-week program tailored to equip you with the necessary tools for success in this role and to facilitate your career growth within Resolvecall.

 

 

What are the hours?
We believe in a healthy work life balance and will provide you options to work either a 4-day or 5-day week, both include working 1 Saturday in 3.

Our shift patterns are during our office hours:
Monday –Thursday 8am – 8pm, Friday 8am 6.30pm and a Saturday 9am – 2pm.

When you join our team you will have access to our competitive company benefits package, including:

 

 

When you join our team you will have access to an attractive benefits package, including:

• Company Pension
• Private Healthcare
• 28 Days Holiday
• Platinum access to an employee discount platform
• Competitive bonus structure
• Discounted onsite parking

 

 

Who are Resolvecall?
Resolvecall has over 30 years of experience in the UK credit sector, spanning banking, finance, government, utilities, and debt purchase. As an Investors in People Gold employer, we prioritise your development and career growth, offering learning opportunities to enhance your skills.

Our Customer Service Agents provide exceptional service, assisting customers in financial difficulty by exploring all available options. We are committed to ensuring every customer receives the necessary help and support.

We maintain an energetic, collaborative environment that fosters professional growth. Your success will depend on your ability to adapt quickly and efficiently in a busy call centre while delivering outstanding customer service

 

 

What do I need to be successful in this role?

We will consider candidates from all backgrounds, but we are particularly interested in candidates who come with customer service experience preferably within a collections environment but not essential.

 

 

To be successful in this role you should have the following skills:
• Excellent active listening and conversational skills
• The ability to show empathy, understanding and to build rapport with customers
• Ability to learn our in-house system quickly (you will be provided full training)
• Punctual, hardworking, and enthusiastic
• Questioning and negotiation skills
• Good typing skills to accurately update customer records and manage emails

 

Please submit your CV using below button if you feel this is the role is suitable for you, you can also get in touch with the Recruitment Team on 0141 243 4851 or via careers@resolvecall.co.uk with any questions.

 

Alternatively, please send through a covering letter detailing your reasons for applying and your CV to Headoffice-Recruitment@resolvecall.co.uk

 

Please note: We are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, criminal record and 5-year reference checks as part of our pre-employment screening process. Please note that your details will be held for 6 months to allow consideration for other roles.