Recruitment | Compliance Manager

Job description: Compliance Manager
Location: Paisley Town Centre (PA1)
Salary: Annual: £35,000 rising to £40,000 after successful completion of probation
Hours: Full Time: 37.5 hours per week. 5 x 8 – hours shifts (Mon-Fri): 08:30 until 17:00.

About us:
With over 30 years multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase Sectors.

The Role:
We are excited to announce an opportunity for a highly experienced and motivated, individual to join our team as a Compliance Manager. This critical role involves leading and managing the compliance, complaint and correspondence teams. Supporting the Head of Compliance in implementing regulatory change, identifying business risks, audit adherence to business processes and management systems and providing continual feedback to the business on compliance matters.

Key responsibilities:

  • Team Management: Lead and manage the compliance, complaint and
    correspondence teams, providing coaching and mentoring to achieve
    outstanding levels of delivery, performance, and business governance.
  • Complaint Management: Oversee the management and resolution of
    customer complaints, ensuring timely and effective resolution. Conduct root
    cause analysis to identify key trends and improve customer outcomes.
  • Compliance Adherence: Ensure all business processes and management
    systems comply with relevant legislation, regulations, and internal policies to
    minimise risk and safeguard our reputation.
  • Communication: Utilise strong communication skills to understand issues,
    identify solutions and provide clear explanations of actions taken.
  • Reporting: Complete detailed reports on a monthly and weekly basis for both
    internal records and external clients, providing transparency and insight into
    the team performance areas.
  • Process Improvement: Identify recurring issues and contribute to process
    improvements to enhance overall customer satisfaction.
  • General Correspondence: Oversee general correspondence via email and
    letter, ensuring our commitment to excellent customer service is upheld.

Benefits:

  • Gold standard Investors in People company
  • 28 days annual leave
  • Full training provided
  • Private healthcare cover
  • Company Pension plan
  • Platinum access to employee discount site
  • Employee assistance Programmes

Minimum Requirements :
To succeed in this role, you must demonstrate meticulous attention to detail, a proactive approach to problem-solving, and a commitment to maintaining the company’s reputation for exceptional service. Additionally, strong compliance awareness and people management skills are crucial. Proven people management skills, with at least 3 years’ experience in leading a team

  • High level of attention to detail
  • Excellent communication skills, both verbal and written
  • Self-motivated with the ability to work to tight deadlines
  • Strong compliance knowledge within an FCA environment and experience of adherence to regulations
  • Working experience of policy creation/ review within a regulatory environment
  • Relationship management with external and internal stakeholders
  • Experience of completing internal audits is essential, external audit
  • completion is desirable
  • Creation of business reports is desirable
    • Reliable – Trustworthy and professional.
    • Responsive – Adaptable to change and able to use own initiative.
    • Resolute – Possessing a ‘can-do’ attitude.
    • Reasonable – Fair and sensible.Alignment with our core values:
  • Experience within the collections sector is desirable but not essential.

Personal Attributes:

  • Strong leadership and strategic thinking abilities
  • High degree of numeracy and literacy
  • Ability to multitask and reprioritize workloads
  • Self-motivated with a strong sense of accountability
  • Ability to interface with staff and colleagues at all levels within the business
  • Proactive and adaptable to changing regulatory landscapes
  • Commitment to continuous professional development in complaint
  • management and compliance

 

If you feel you have the necessary skills and attributes to be successful in this role, we would like to hear from you.

Please submit your CV using below button if you feel this is the role is suitable for you, Alternatively, you can send through a covering letter detailing your reasons for applying and your CV to careers@resolvecall.co.uk For any questions you can also get in touch with the Recruitment Team on 0141 243 4851.

Advisory note: We are an equal opportunities employer. As an FCA regulated company – Pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.