Recruitment | Field Operations Manager
Job description: Field Operations Manager
Location: Office based in Paisley. (PA1)
Salary: Annual at £41,500
Shifts: 37.5 hours per week. 5 x 7.5 hour shifts (Mon-Fri) shift 08:30 until 17:00.
About us:
With over 30 years multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase Sectors.
The Role:
At Resolvecall, we deliver customer engagement and resolution services through a nationwide field operation. Field Operations Team plays a central role in ensuring our field teams perform effectively, operate compliantly, and deliver consistent outcomes for our clients. As a Field Operations Manager you will be responsible for leading the day-to-day performance, quality, and compliance of our field operation through the management of Performance Team Leaders, Audit & Training Officers, and support functions. You will ensure that operational processes are executed consistently, control frameworks are effective, and performance standards are achieved across all areas. The role requires strong leadership, structured oversight, and the ability to identify and implement improvements across a complex, fast-paced operation. You will act as the key link between frontline delivery and senior leadership, ensuring clear accountability, effective communication, and alignment with business objectives. If you are an experienced operational leader with a strong background in performance management, compliance, and team development, this role offers the opportunity to take ownership of a critical function within a leading organisation
Benefits:
- Gold standard Investors in People company
- 35 days annual leave (including your birthday)
- Private healthcare cover
- Company Pension plan
- Platinum access to employee discount site
- Employee assistance Programmes
Minimum Requirements :
Success in this role requires strong operational leadership capability, with the ability to manage managers, drive performance, and maintain effective control frameworks within a regulated environment.
- Proven experience managing multiple teams or managers within an operational environment
- Strong experience in performance management and delivering measurable improvements
- Experience working within a regulated or compliance-driven environment
- Ability to implement and oversee governance and control frameworks
- Strong stakeholder management and communication skills
- Ability to analyse performance data and drive continuous improvement
- Organised, structured, and able to manage competing priorities
You should also embody our core values:
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- Reliable – Trustworthy and professional.
- Responsive – Adaptable to change and able to use own initiative.
- Resolute – Possessing a ‘can-do’ attitude.
- Reasonable – Fair and sensible.Alignment with our core values:
Experience within the financial services, credit management, utilities, or field operations environment is desirable but not essential.
Personal Attributes:
- Strong leadership and strategic thinking abilities
- High degree of numeracy and literacy
- Ability to multitask and reprioritize workloads
- Self-motivated with a strong sense of accountability
- Ability to interface with staff and colleagues at all levels within the business
- Proactive and adaptable to changing regulatory landscapes
- Commitment to continuous professional development in complaint
- management and compliance
If you feel you have the necessary skills and attributes to be successful in this role, we would like to hear from you.
Please submit your CV using below button if you feel this is the role is suitable for you, Alternatively, you can send through a covering letter detailing your reasons for applying and your CV to careers@resolvecall.co.uk For any questions you can also get in touch with the Recruitment Team on 0141 243 4851.
Advisory note: Pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.
