Reconnection is our most powerful customer engagement solution, allowing us to establish contact with customers, where other methodology has failed.
This proven solution allows for an effective means of re-engagement with disenfranchised customers. The combination of face to face interaction coupled with a live call back to either our call centre, or directly to our client, delivers results that far outstrip those achieved via normal office contact solutions.
Each year, Resolvecall delivers over 500,000 Reconnection visits and we have consistently managed to breathe life back into non-contactable assets and create significant wealth across multi-sector portfolios. Not to mention delivering a solution that best suits the needs of the customer.
The beauty of Reconnection is it can be introduced at any stage of the customer journey, as we know that a significant proportion of your customers prefer to engage in person and, therefore, we can deliver resolution for your customer and added value for you.
Pre Charge Off
Live customers in early stage arrears to rehabilitate the customer relationship and continue the line of credit
Post Charge Off
Non-paying accounts and written-off debt with the primary focus to breathe life back into non-contactable assets and create significant value.