We understand that sometimes financial circumstances can change. If you are having difficulty making any payments to us, please see below.

We want to help. Our agents are here to provide information and assistance according to your individual circumstances.

Want to speak to us?

MONDAY TO FRIDAY 8.00AM - 8.00PM
SATURDAY 9.00AM - 2.00PM

0141 212 8500

During our contact with you and where we identify you may require expert advice, we will provide details of free debt advice organisations as listed below who can provide impartial advice relating to your financial situation.

To ensure you are provided with a reasonable period of time to seek debt advice, we would ask you to contact us and give us the details of the organisation so that we can suspend all collection activity including letters, calls etc throughout this time.

Stepchange:
0800 138 1111
www.stepchange.org

National Debtline
0808 808 4000
www.nationaldebtline.org

You may also wish to contact your local
Citizens Advice Bureau

Finding your payment plan with us difficult or missed a payment?

We appreciate that unexpected bills or expenses can occur at any time.  If you find yourself unable to meet your payments with us or have missed payments, please contact us during this time and our agents will be happy to revisit your plan and can work out a new one with you.

Don’t ignore us, it is your responsibility to contact us and remember we want to help. Please click contact us option and choose the most convenient way of contacting us or where it is more convenient for us to call you back, simply select and submit the call back option

Affordability Help

As an organisation, we want to ensure any payment or arrangement is suitable to your individual financial circumstances.  We understand it is likely you will be fully aware of your current situation, however, please complete the budgeting tool below if you need help to identify your available income when making a payment or arrangement plan. To access our budgeting tool you will need to log to our online portal.
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