How to make a complaint
Want to speak to us?
MONDAY TO FRIDAY 8.00AM - 8.00PM
SATURDAY 9.00AM - 2.00PM
0141 212 8500
What if I am not happy with the way you have handled my complaint?
We aim to come to a fair outcome for every complaint, however you may not always agree with our decision. Our final response/8 week letters provide details of which referral body you can escalate your complaint to e.g. The Financial Ombudsman Service (FOS). FOS was set up to act as an impartial adjudicator between the financial services sector and complainers.
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0800 023 4567 (calls to this number are free from mobile phones and landlines) or 0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers)