How to make a complaint

At Resolvecall, we’re committed to providing our clients and their customers with the best possible service. However, sometimes mistakes can happen and it is only by identifying these that we can put things right.
complaints@resolvecall.co.uk

Want to speak to us?

MONDAY TO FRIDAY 8.00AM - 8.00PM
SATURDAY 9.00AM - 2.00PM

0141 212 8500

For details of our complaints process if we are unable to resolve your complaint by close of business on the 3rd working day from receipt please click the below link.
Download information leaflet

What if I am not happy with the way you have handled my complaint?

We aim to come to a fair outcome for every complaint, however you may not always agree with our decision. Our final response/8 week letters provide details of which referral body you can escalate your complaint to e.g. The Financial Ombudsman Service (FOS). FOS was set up to act as an impartial adjudicator between the financial services sector and complainers.

For more information about the Financial Ombudsman Service you can visit their website:
www.financial-ombudsman.org.uk

Or
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0800 023 4567 (calls to this number are free from mobile phones and landlines) or 0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers)
Email: complaint.info@financial-ombudsman.org.uk
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