Our Sectors

Secured Mortgage Arrears Visits

Resolvecall is a fully authorised FCA firm who obtained Mortgage Administration permissions in 2016.  We conduct in-depth customer interviews with the primary focus to engage with customers – who may require a pre-arranged appointment – to conduct a full Income & Expenditure assessment and reconnect back to the Bank with an agreed outcome.  This encompasses the broad customer visit spectrum, including; Full Visits, Pre-Eviction, Vulnerable Customers, Interest Only and Buy-to-Let mortgages.

Unsecured Reconnection Visits

Resolvecall delivers field based reconnection visits for numerous major UK Banks.  Our focus is to connect with disenfranchised customers, via face-to-face interaction, to rehabilitate the relationship where traditional collections methods have been unsuccessful.  This is hugely effective on both Pre and Post charge off portfolios and enables us to breathe life into non-contactable assets and create significant value for our clients and peace of mind for their customers.

Reconnection is our most powerful customer engagement solution, allowing us to establish contact with customers, where other methodology has failed.

This proven solution allows for an effective means of re-engagement with disenfranchised customers.  The combination of face to face interaction coupled with a live call back to either our call centre, or directly to our client, delivers results that far outstrip those achieved via normal office contact solutions.

Each year, Resolvecall delivers over 500,000 Reconnection visits and we have consistently managed to breathe life back into non-contactable assets and create significant wealth across multi-sector portfolios. Not to mention delivering a solution that best suits the needs of the customer.

The beauty of Reconnection is it can be introduced at any stage of the customer journey, as we know that a significant proportion of your customers prefer to engage in person and, therefore, we can deliver resolution for your customer and added value for you.

Pre Charge Off

Live customers in early stage arrears to rehabilitate the customer relationship and continue the line of credit

Post Charge Off

Non-paying accounts and written-off debt with the primary focus to breathe life back into non-contactable assets and create significant value

Resolvecall provides a wide array of solutions to the FS sector.  Our core clients span: Insurance, Retail, Mail Order, Motor Finance, Short-term Lending and Home Credit solutions via direct relationships and Debt Purchaser partnerships.

Solutions range across the end-to-end customer journey, including:
Pre/Post Charge off Collections; Reconnection Visits; Asset Verification; Data Collation; Capture and Sync

Resolvecall is an approved DMI partner, offering a hybrid call centre and personal call solution across various Government bodies and Heads of Duty.  Our portfolio includes Primary to Tertiary debt segments and we have consistently facilitated £ multi-million paying books (ERC) through re-establishing customer payment plans.

Energy

Resolvecall has been a major provider to the Energy sector for over 20 years, during which time we have honed our skills to deliver industry leading, innovative solutions across every stage of the customer journey within Residential and SME markets.  Our offering encompasses an end-to-end process for customers, which is slicker and more sophisticated than the traditional, somewhat ‘silo’ approach, to working with multiple partners.

Our cradle-to-grave solutions include:
White Label (BPO);
Pre-Disconnection Visits & Warrant Execution and Final (Closed) Debt Collection.

Water

Resolvecall is a major provider to the Water sector across a range of Credit management solutions via both the call centre (internal) and field (external) engagement.  Our service provision is focussed on putting the customer at the heart of everything we do, to ensure we establish the right resolution, more quickly.

Our Water solutions include:
Final (Closed) Debt Collection;
Reconnection Visits;
Occupancy Verification;
Void and Vacant Visits and Financial Assistance via Water Help Schemes

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